Ingredients for Success: Best Practices for Claim Administrators Working with Their Insurers and Reinsurers


Risk management programs thrive when local governments and intergovernmental risk pools work effectively with their insurers and reinsurers. We will consider the top “pain points” in these relationships, including notice, reporting ongoing claim developments, liability and exposure assessment, and management of complex or large-exposure claims. We will share perspectives from both the governments/pools and those by insurers/reinsurers based on real-world examples of challenges in handling claims and managing exposure.

Core Competency #1: PRMS - Public Risk Management Skills

Claims Management

Course Level


Learning Objectives

Objective 1: Understand the objectives of the government/pool and the insurer/reinsurer as the claim progresses from start to finish
Objective 2: Evaluate possible solutions to “point points” including ideas for training and process improvements.
Objective 3 Give insights about best practices based on examples of a cross-section of claims.


Advanced Risk Management Administration